Coworking Space for Medical Practices?

In the past, I have remarked that certain kinds of businesses and professions are poorly served by coworking spaces.  These include anything that needs special equipment or environmental controls or branded space.  I have also remarked that some services that require privacy, such as medical or behavioral clinics.

This summer, I read of a “coworking space for medical practice” [1].  Hmm.    Am I wrong about this?  How does this work?


First of all, the facility is aimed at “private practice”, i.e., a small clinic with one or a few practitioners.  Conventionally, the facility would be owned and managed by the doctors.  The “coworking” space basically takes over the administrative work and expense, and provides (presumably appropriate) shared resources for all the tenants.

The company calls it “a concierge collaborative care environment.”

So, one question is, is this a “coworking space”, in the sense that most people might mean?  Historically most coworking space is not “boutique”, it is very generic.  Also, coworking space is classically shared, open plan workspace, not private “offices and studio space”.

On the other hand, a coworking space certainly is about sharing infrastructure, and offloading administrative responsibility to the operator.  And the operator promises “a comprehensive, fully managed, operating system for medical professionals.” This apparently includes people expert in “high touch customer service and brand building experience.”  (That’s not what a computer operating system is about, so the borrowed term is confusing to me.  But, I  digress.)

In general, the operator of coworking space aims to replace important features of a conventional workplace that are missing for independent workers:  infrastructure, management, networking, a sense of community.  This medical operation is doing the same thing, for a specialized kind of workplace.

So, it looks like I was wrong about coworking for medical practicing: it makes sense, at least in some cases.

In particular, it is clear that this space is aimed at “start ups”, individual or perhaps small groups of newly minted practitioners.  It is also aimed at “office visits”, which require privacy but not a lot of specific facilities (labs, imaging, sterile environment, etc.)

I’ll also point out that these spaces will probably see “churn” like other coworking spaces.  Doctors will move on to other spaces as the practice grows or simply to get a better deal.  From the point of view of the workspace operator, this churn may or may not be any different from conventional leasing.

It appears to me that the business model is predicated on the perceived financial and administrative pain of running such an office, which I certainly am not an expert on.  I can’t judge how this coworking space compares to working at a conventional clinic or other alternative.

It is obvious, though, that a lot of medical practice doesn’t fit this model for various reasons.  This is also a very “boutique” operation—scarcely the coworking space down the street, filled with freelance web designers and whatnot.  So my overall point is not too unreasonable: a lot of medical practice is not suited to the general coworking model.

  1. Natalie Kais, Clinicube Helps More Doctors Open Practice With Coworking Facility Format in PFSK. 2019. https://www.psfk.com/2019/06/clinicube-medical-coworking-space.html

 

What is Coworking? It might be at a Hotel

Many view a coworking space as a sector of the hospitality industry, and, indeed, hotels have provided temporary workspace for many years.   Now some hotels are opening “coworking spaces” [1].

Coworking is in demand, and hotels already have the space and service infrastructure to cater to the needs of flexible workers.

As Sensei Cat Johnson says, “Coworking in hotels is a thing, and it’s not going away.”

So what does coworking at a hotel mean?  And what does it have to do with coworking in general?

Jo Meunier describes a variety of business models [1].  Within a hotel, a coworking space is available as temporary workspace for guests and, potentially, for local workers.  Hotel guests are often working “alone, together”, and the coworking environment presumably makes this a bit nicer and, ideally, less isolated.  I have spent a lot of time feeling alone in hotels, so I can see the point.

For local workers, the hotel offers glitzy surroundings, if you like that kind of thing.  (Personally, I am just nauseated by the “luxury” décor of fancy hotels.)  In some cases, the coworkers may get access to the “amenities” of the hotel as part of the deal.  So, maybe you would like working at the Ritz, and getting access to the spa, room service, etc.

The space might be “branded” for the hotel.  Or, a local or global coworking operation might to operate a branded space within the hotel.  In the latter case, workers would presumably be able to connect with other workers in the area as part of a coworking community.

What about community?

Which brings us to the 64 million dollar question, “what about community?

“The big question for coworking operators is, what about community?”

If you think that coworking is all about community, community, community (as I do), you have to wonder just how the transient population of a hotel will foster a feeling of community.  After all, these workers may share nothing except that they don’t live here.  These are peers, perhaps, but not necessarily “like-minded”.  (One reason why I feel so isolated at hotels is that I really have nothing in common with most business travelers.)

Meunier notes this challenge, but notes that hotels have strong offers of customer oriented service and amenities [1].  Frankly, I don’t think these things make up for a lack of community.

It is clear to me, then, why contracting with a coworking operation might be a good way to go.  The hotel’s space can be an outcrop of a local community, which could be quite attractive especially compared to sitting along in your room.

Is This Really Coworking?

I suspect that some of these operations will be basically just short-term office rental.  Probably pretty expensive office rental, considering the venues.

Other operations might really be a corporate coworking space, with a bit of added glitz.  Not my cup of tea, but maybe good for some (well funded) workers.

I would be very surprised if much in the way of long term community develops in such a space.  In that sense, it isn’t going to be very successful coworking, however “nice” the amenities.

I guess we’ll see.


  1. Jo Meunier, Everything You Need To Know About Coworking In Hotels, in AllWork. 2019. https://allwork.space/2019/05/everything-you-need-to-know-about-coworking-in-hotels/

 

GCUC Coworking 2019 Projections

It’s Global Coworking UnConference (GCUC) USA time again, and that means this year’s  round of of reports and surveys.

As I commented after attending the 2016 GCUC, this conference has mutated into mainly a trade meeting for operators of “social office” spaces, which is certainly not the whole, or even the most important aspect of coworking.  (For a fuller picture, see the book, What is Coworking?)

This focus is on clear display in the pre-conference (or pre-un-conference) release of a study of “the future of the flexible workspace industry” [1].   (This report was prepared by The Instant Group [2])

The study reports “33,072 centers” world wide, and project 14% growth. (I’m not sure what a “center” is.)  Much of the growth is expected to be in “secondary and tertiary” cities, AKA, fly-over country.  (I have advocated for this move for quite a while.)

There is also projection of strong growth outside Europe an North America.  Basically, it’s last year’s trend, so it’s going to be big in the hinterland, no?  (Not that China, Africa, or Latin America are secondary except in the minds of US and European analysts.)   Also, this reflects not only saturation, but also real estate prices.  There ain’t any such thing as affordable real estate in major cities, so even “tertiary” cities look interesting.

The most telling part of this report is what they consider to be the topic of the survey: “Flexible workspace industry”. This actually refers to a business model for real estate operations, not how workers work or anything else.   From this point of view, the growth is driven by “awareness among clients of all sizes of alternative ways to occupy office space”:  the “client” is someone who “occupies office space”.

If you wonder where the “community” or even “work” went, so do I.

The report discusses the growing interest in “hybrid” spaces, which “cater to a mix of SME businesses that want privacy, alongside start-up, freelancers”.  Conventional companies rent a block of space, but share common areas with un-affiliated  workersand other companies.  “The key for operators of these spaces will be to provide services that cater to both groups while creating a sense of community that encourages all occupiers to mix and feel part of something bigger than just themselves.”  (It’s telling that the workers are characterized as “occupiers”, no?)

I’ve heard that this arrangement is popular with workers, though I have yet to see any evidence of its effects for either the conventional employees or the independent workers.  I can see the benefits of getting outsiders to motivate, help, and “share” with your company’s employees—for free.  But  I have difficulty imagining how employees of a company can “share” with outsiders.

I think it will be interesting to see how this hybrid model actually works out.

In every survey of coworkers, the workers rate “a community of like-minded workers” high on the list of benefits.  Are these hybrid groups “like-minded”?  I doubt it.  This hybrid model does not seem very “peer-to-peer” to me—some of the workers are part of a hierarchy, and others are not.  And some are “inside” and others “outside” the companies.  And what independent worker would donate intellectual property or anything to a company that doesn’t pay her?

The report also contains the same bad news as last year: “we can expect to see increased investment into the industry, potentially leading to increased consolidation from larger scale providers, while smaller independents continue to look towards niche sectors to carve out sustainable business communities.”  Classic, community-based coworking suffers from competition from the massive build up of “flexible office space”.

As the report says, “smaller independents” will continue to exist, but not by competing on price or scale.  “Carving out a niche” simply means “crating a real, local community”, which is kind of the whole point of coworking.

The good news is that this kind of community has been the essence of coworking from the start, and is the very stuff that the giant corporate spaces are selling to their cold soulless face sucking corporate clients.  So I say, pay more attention to the community and the workers, and less to the “clients” who “occupy office space”.  You may not conquer the world or make millions, but you’re community will be happy and successful.


  1. Global Coworking Unconference Conferences (GCUC), The Future looks Juicy – What can we Expect from the Flexible Workspace Industry, in GCUC Blog. 2019. https://gcuc.co/the-future-looks-juicy-what-can-we-expect-from-the-flexible-workspace-industry/
  2. The Instant Group, Flexible Workspace Trends – 2019 and Beyond, in Instant Offices Blog. 2019. https://www.instantoffices.com/blog/featured/flex-workspace-trends-2019-beyond/

 

 

What is Coworking? It’s Hard To Have Plants

Just in time for Spring, Geoff Gohlke writes in the Freelancers Union Blog about “7 plants that will brighten your workspace and boost your productivity” [1]/

OK, first of all, I love plants, indoors and out.  And it’s a great idea to have some plants around your workspace.  It’s a good idea for Freelancers and, I believer, for everyone.  There is nothing specifically freelancy about this suggestion.

His list of plants is scarcely new.  These old favorites have been on desks and windowsills for a generation or more.  It’s a good selection, though anyone who knows botany knows that these are nothing compared to a real plantscape, let alone a natural ecosystem.  But anything is better than nothing.  (And go outside where there are plants as much as you can, anyway.

So, yeah.  Plants are good.  Personally, I don’t think you need a lot of explanation or justification for wanting to be surrounded by plants.

But Gohlke wants to make a case.

So he tells us that “botanicals” (which seems like a rather insulting taxon-ist word–are we “zoologicals”?) aren’t just pretty, “they can also freshen up the air and boost your productivity”.  That sounds great.  And, sure, plants do filter the air, though a couple of potted plants on a desk don’t process all that much air.

“Boost your productivity”?  What does that even mean?  Compared to what?  He gives no evidence for this claim.  But, as I said, plants are good regardless of alleged productivity boosts.

Gohlke’s discussion suggests a couple of other points that I’d like to pull out.

First, he discusses the rudiments of caring for these plants, which means light and water. These standard desk plants are popular because they can stand and/or prefer low light, and do not require a lot of water, and generally can survive periods of neglect.  Fussy, they are not.

Unstated in this discussion is the fact that you still must take care of these plants, however forgiving they may be.  My own view is that part of the benefit of having living “botanicals” in your space is the psychological benefit from taking responsibility and tending them over the long, slow life of a plant.  Pay attention to them, and they will thrive.  That feels good.

Second, Gohlke makes some unstated assumptions about working conditions that are worth examining.  He imagines that  “you have a well-lit corner in your apartment or a windowless room,” but he definitely assumes that you have “your workspace”.  While he mentions “digital nomads”, it seems clear that plants are for a place that you “own”, even if you wander a lot.

You don’t carry around your plants, nor do you set them around your open plan work table that you rent by the hour.

Which suggests that, while a coworking space might have plants (and really nice ones also have gardens), coworkers generally don’t have a permanent space to put plants in.

So this article is for Freelancers, but not particularly applicable to Freelancers who Cowork.  You really have to have at least a permanent desk before you can have plants.  It isn’t easy to have plants when you cowork.

And this is certainly a downside of coworking for me.


  1. Geoff Gohlke, 7 plants that will brighten your workspace and boost your productivity, in Freelancers Union Blog. 2019. https://blog.freelancersunion.org/2019/03/28/best-indoor-plants-for-productive-workspace/